FAQ

Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?

Delivery times vary by country. From the date of dispatch, please allow:

🇺🇸 United States: 12–25 business days
🇬🇧 United Kingdom: 12–25 business days
🇦🇺 Australia: 10–22 business days
🇨🇦 Canada: 15–30 business days
🇳🇿 New Zealand: 12–25 business days

Orders are processed within 1–3 business days before dispatch.

Where do you ship from?

Our products are shipped directly from our supplier warehouses. As a result, delivery times are longer than domestic shipping — but we work with trusted suppliers to ensure your order arrives safely and in great condition.

Will I receive a tracking number?

Yes! Once your order has been dispatched, you'll receive an email with your tracking details. Please allow up to 5 business days for tracking to update after dispatch.

My order is taking longer than expected — what should I do?

Delays can occasionally occur due to customs processing or carrier backlogs. If your order hasn't arrived within the upper end of the estimated timeframe, please contact us at hello@lumora.com and we'll investigate for you.

Will I be charged customs or import duties?

Depending on your country, customs fees or import duties may apply. These charges are set by your local government and are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.

Products

Are your lights compatible with standard fittings?

Most of our lights are compatible with standard E27 or E14 bulb fittings. Specific fitting information is listed on each product page. If you're unsure, feel free to contact us before purchasing.

Do your lights come with bulbs?

Unless stated otherwise on the product page, bulbs are not included. We recommend checking the product listing for fitting type and wattage before purchasing bulbs separately.

Can I use your lights outdoors?

Our current collection is designed for indoor use only unless a product is specifically listed as suitable for outdoor or covered outdoor areas.

Returns & Refunds

Do you accept returns?

Yes — we accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. To initiate a return, please contact us at hello@lumora.com with your order number and reason for return. For full details, see our Shipping & Returns policy.

My item arrived damaged — what do I do?

Please contact us within 7 calendar days of delivery at hello@lumora.com with your order number, a description of the damage, and clear photos of the product and packaging. We'll assess your claim and arrange a resolution.