Refund policy

Refund and Return Policy

At Lumora, we want you to be completely satisfied with your purchase. Please read our returns policy below.

Change of Mind Returns We accept change of mind returns within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer.

Damaged or Faulty Items If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Incorrect Items If you receive the wrong item, please contact us immediately and we will resolve this at no cost to you.

How to Request a Return Email us with your order number and reason for return. We will respond within 2 business days with instructions.

Refunds Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items Items that are used, damaged by the customer, or returned after 14 days may not be eligible for a refund.

This policy is in accordance with Australian Consumer Law. Nothing in this policy limits your statutory rights.