Privacy Policy

Last updated: August 27, 2026

At Lumora, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our store or make a purchase.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

Name, email address, and contact details
Billing and shipping address
Payment information (processed securely — we do not store card details)
Order history and purchase details
Device and browsing information (via cookies)

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries and provide customer support
Improve our store and customer experience
Send marketing communications (only if you have opted in — you can unsubscribe at any time by clicking the unsubscribe link in any marketing email)

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only where necessary to fulfil your order, including:

Our product suppliers, who ship orders directly to you
Shipping and logistics providers
Payment processors
Our e-commerce platform (Shopify)

These parties are required to handle your data securely and in accordance with applicable privacy laws.

4. International Data Transfers

Because our products are sourced and shipped from overseas suppliers, your personal information (including your name and shipping address) may be transferred to and processed in countries outside of Australia. We take reasonable steps to ensure that any such transfers are handled securely and in accordance with applicable privacy laws. By placing an order, you consent to this transfer.

5. Cookies

Our store uses cookies to enhance your browsing experience and analyse site traffic. These may include:

Essential cookies — required for the store to function (e.g. shopping cart, checkout)
Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
Marketing cookies — used to deliver relevant advertising

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect your experience on our site.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time
Lodge a complaint with a relevant privacy authority

To exercise any of these rights, please contact us at myendisnear1738@gmail.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security measures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us at myendisnear1738@gmail.com. We will investigate your concern and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.